Refund policy
Last Updated: August 22, 2026
At VEL AVENUE, we want you to feel confident every time you shop with us. If you are not satisfied with your purchase, you may request a return or exchange in accordance with the terms below.
1. Return & Exchange Period
Return or exchange requests must be submitted within 7 days of delivery.
Products must be unused, unworn, unwashed, and in their original condition with all tags and labels attached.
2. Eligible Returns
A product may be returned if:
- It is unused and unworn.
- It has not been washed, altered, or damaged.
- Original tags and labels are attached.
- The product is returned in its original packaging, where applicable.
- The return request is submitted within the applicable return period.
3. Non-Returnable Products
Returns may not be accepted for products that:
- Have been worn, washed, altered, or damaged.
- Are missing original tags or labels.
- Show signs of use, stains, perfume, makeup, or other damage.
- Are returned after the applicable return period.
- Are specifically marked as Final Sale / Non-Returnable.
4. Damaged, Defective or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us at:
within 48 hours of delivery.
Please provide your order number along with clear photographs of the product. An unboxing video may also be requested for verification.
After verification, we may provide a replacement, exchange, or refund as applicable.
5. How to Request a Return
To initiate a return or exchange, email:
Please include:
- Order number
- Name
- Product name
- Reason for return
- Clear photographs of the product
Our team will review your request and provide further instructions.
6. Return Shipping
For eligible returns caused by a wrong, damaged, or defective product, VEL AVENUE will arrange the appropriate resolution.
For customer-initiated returns such as size, fit, colour preference, change of mind, or similar reasons, applicable return shipping charges may apply.
7. Exchanges
Exchanges are subject to product availability and eligibility under this policy.
If the requested size or product is unavailable, we may offer an alternative resolution where applicable.
8. Refunds
Once the returned product is received, it will undergo a quality inspection.
If approved, the refund will be initiated to the original payment method, where applicable.
The time taken for the amount to appear in your account depends on your bank or payment provider.
9. Cash on Delivery Refunds
For eligible refunds on Cash on Delivery (COD) orders, we may request appropriate bank or payment details from the customer to process the refund.
Please ensure that the information provided is accurate.
10. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may follow the applicable return process after delivery.
11. Return Inspection
All returned products are subject to inspection.
If a product does not meet the conditions mentioned in this policy, VEL AVENUE reserves the right to reject the return or refund request.
12. Contact Us
For questions regarding returns, exchanges, or refunds, please contact:
VEL AVENUE
Email: hellovelavenue@gmail.com
Website: velavenue.in
Please include your order number in your email so we can assist you efficiently.
VEL AVENUE — Made to Stand Out.