Shipping policy

Last Updated: August 22, 2026

At VEL AVENUE, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders placed through velavenue.in are processed and delivered across India.

1. Shipping Availability

We currently offer shipping across India, subject to serviceability of the delivery address.

Some remote or restricted locations may have limited delivery availability depending on the logistics partner.

2. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.

For Cash on Delivery (COD) orders, processing may begin after the order has been successfully confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, launches, holidays, or periods of unusually high order volume, processing may take additional time.

3. Delivery Time

After your order has been dispatched, delivery generally takes approximately:

3–7 business days

Delivery times may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote locations may require additional delivery time.

4. Shipping Charges

We may offer free shipping across India on eligible orders.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Shipping promotions may change from time to time.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through your registered email address or other available communication channels.

You can use the tracking information provided to monitor your shipment.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Attempts

Our logistics partner may make multiple delivery attempts.

Please ensure that the shipping address, email address, and other delivery details provided during checkout are accurate.

If the courier is unable to deliver the order because of an incorrect address, unavailable recipient, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if a returned shipment needs to be resent.

7. Incorrect Shipping Information

VEL AVENUE is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Please carefully verify your:

Name
Address
City
State
PIN code
Email address

before completing your order.

If you notice an error after placing your order, contact us as soon as possible at:

hellovelavenue@gmail.com

We will try to assist you, but changes cannot be guaranteed once an order has been processed or dispatched.

8. Delayed or Lost Shipments

While we work with reliable logistics partners, delivery delays may occasionally occur because of circumstances beyond our control, including:

Severe weather
Natural disasters
Transportation disruptions
Public holidays
High shipping volumes
Courier operational issues
Incorrect or incomplete delivery information
Other unforeseen circumstances

If your shipment appears significantly delayed, please contact us at hellovelavenue@gmail.com with your order number.

We will coordinate with the relevant logistics partner where possible.

9. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, we recommend carefully checking the package and, where possible, documenting the condition before accepting it.

If the product inside is damaged, please contact us at hellovelavenue@gmail.com within 48 hours of delivery and provide:

Order number
Clear photographs of the package
Clear photographs of the product
Any other relevant evidence

We will review the issue and provide an appropriate resolution where applicable.

10. Cash on Delivery

Cash on Delivery (COD) may be available for eligible locations and orders.

COD availability may vary based on the delivery address, order value, or other operational factors.

For COD orders, please keep the exact order amount ready at the time of delivery.

We may contact you to confirm a COD order before dispatch.

11. International Shipping

At present, VEL AVENUE primarily ships within India.

If international shipping becomes available in the future, the applicable countries, shipping charges, delivery timelines, duties, and taxes will be communicated separately.