Terms of service

Last Updated: August 22, 2026

Welcome to VEL AVENUE. These Terms & Conditions govern your use of velavenue.in and your purchase of products from our website.

By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About VEL AVENUE

VEL AVENUE is a men's fashion brand offering clothing and related fashion products through its online store.

Throughout these Terms, the words “VEL AVENUE,” “we,” “us,” and “our” refer to VEL AVENUE, while “you,” “customer,” and “user” refer to the person accessing or purchasing from our website.

2. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • The information you provide is accurate and complete.
  • You will use the website only for lawful purposes.
  • You will not use the website for fraudulent, abusive, or unauthorized activities.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, specifications, and other information displayed on our website are accurate.

However:

  • Actual colours may vary slightly depending on your device or screen settings.
  • Minor variations in fabric, stitching, texture, or finish may occur.
  • Product availability may change without prior notice.
  • We reserve the right to correct errors or inaccuracies on the website.

4. Pricing

All product prices displayed on the website are shown in Indian Rupees (INR) unless otherwise stated.

Prices may change at any time without prior notice.

Any applicable taxes, shipping charges, or other charges will be displayed during checkout where applicable.

We reserve the right to correct pricing errors, including errors caused by technical or system issues.

5. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. However, an order confirmation does not necessarily guarantee final acceptance of the order.

VEL AVENUE reserves the right to cancel or refuse an order in circumstances including:

  • Product unavailability
  • Pricing or listing errors
  • Incorrect customer information
  • Suspected fraudulent activity
  • Payment issues
  • Delivery restrictions
  • Other legitimate operational reasons

If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our Return and Refund Policy.

6. Payment

We may offer various payment methods, including prepaid payment options and Cash on Delivery (COD) where available.

Payment availability may depend on the customer's location, order value, and other applicable conditions.

You agree to provide accurate payment and billing information when placing an order.

7. Cash on Delivery

COD may be available for eligible orders and delivery locations.

For COD orders:

  • Order confirmation may be required before dispatch.
  • The customer must provide accurate delivery information.
  • The exact order amount should be available at the time of delivery.
  • Repeated failed delivery attempts may result in restrictions on future COD orders.

8. Shipping and Delivery

We currently ship across India, subject to delivery serviceability.

Estimated processing and delivery timelines are provided in our Shipping Policy.

Delivery dates are estimates and may be affected by circumstances outside our control, including courier delays, weather, public holidays, transportation issues, or other unforeseen events.

9. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return and Refund Policy.

Customers are responsible for ensuring that returned products meet the eligibility requirements specified in that policy.

10. Intellectual Property

All content available on velavenue.in, including but not limited to:

  • Brand name
  • Logos
  • Monograms
  • Product photographs
  • Graphics
  • Text
  • Designs
  • Website layout
  • Videos
  • Illustrations
  • Marketing materials

is owned by or licensed to VEL AVENUE unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit any website content without prior written permission.

The VEL AVENUE® name, branding, logo, and related visual identity may not be used without authorization.

11. Website Use

You agree not to:

  • Attempt to gain unauthorized access to the website or its systems.
  • Introduce viruses, malware, or harmful code.
  • Use automated systems to scrape or collect website information without permission.
  • Interfere with website functionality.
  • Use the website for fraudulent purposes.
  • Impersonate another person or entity.
  • Violate any applicable law or regulation.

We reserve the right to restrict or terminate access to the website where necessary.

12. User-Submitted Information

If you submit reviews, feedback, comments, photographs, or other content to us, you confirm that you have the right to provide that content.

You agree that the content should not:

  • Violate another person's rights.
  • Contain unlawful or harmful material.
  • Infringe intellectual property rights.
  • Contain misleading or fraudulent information.
  • Include malicious code or harmful content.

We reserve the right to remove content that violates these requirements.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, shipping providers, analytics platforms, advertising services, and social media platforms.

These third parties may operate under their own terms and privacy policies.

VEL AVENUE is not responsible for the independent policies or practices of third-party websites or services.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

  • Maintenance
  • Technical problems
  • Software updates
  • Server issues
  • Security incidents
  • Circumstances beyond our reasonable control

15. Limitation of Liability

To the extent permitted by applicable law, VEL AVENUE will not be responsible for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any liability or consumer right that cannot legally be excluded or limited under applicable law.

16. Indemnification

You agree to indemnify and hold VEL AVENUE harmless from claims, losses, liabilities, damages, costs, or expenses arising from your:

  • Violation of these Terms & Conditions.
  • Misuse of the website.
  • Violation of applicable laws.
  • Infringement of another person's rights.
  • Unauthorized use of website content.

17. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

18. Changes to These Terms

VEL AVENUE may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the appropriate courts in India, subject to applicable consumer protection laws.

20. Contact Us

If you have questions regarding these Terms & Conditions, please contact:

VEL AVENUE
Email: hellovelavenue@gmail.com
Website: velavenue.in

Please include your order number or relevant details where applicable so that we can assist you efficiently.

VEL AVENUE® — Made to Stand Out.